All deposits for Services are refundable for 7 days from the time of booking.  Other payments are refundable if cancelled at least 48 hours prior to the scheduled time of Service. If you need to reschedule your Service, we will accommodate the change, provided that the new date and time do not conflict with our schedule. If we are unable to provide coverage at the new date and time, the refund policy stated above will apply. In the event we agree to a rescheduled date for the Service, the prices listed above may be modified by James M. Drake Media, LLC to our then-current market rate and/or the studio reserves the right to recoup any fees already paid to the studio's photographers or filmmakers for rescheduled services.  

James M. Drake Media, LLC guarantees your satisfaction with any Products that you purchase through James M. Drake Media, LLC.  If you are unsatisfied with any Photos, Prints, Canvases, Albums, DVDs and/or other Products you have purchased through the studio, we will gladly accept the return of any Product you have ordered for any reason within thirty (30) days of your receipt of the Product.  Upon completion of the return procedure and receipt of the returned Product, we will resend you the Product or issue you a full refund of the purchase price paid for such Product, whichever you prefer.  We do not provide refunds for your original shipping cost unless your order is physically defective in some manner.  If you are unsatisfied with a Product that is not in a physical medium form (i.e., a download), then upon your request, we may issue you a full refund of the purchase price paid for such Product at our discretion depending on the circumstances.  To request a refund or replacement for any Product, please contact James M. Drake Media at support@jamesmdrakemedia.com.  Please do not contact your credit card company to dispute a charge before contacting James M. Drake Media, LLC.

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